Terms & Conditions

These Terms & Conditions apply to your use of crownhillarden.com and to any purchases made through our website.

By accessing our website or placing an order with us, you agree to be bound by these Terms.

If you have any questions, please contact us:

Email: info@crownhillgarden.com
Telephone: 0208 366 0700

1. Company Information

This website is operated by:

CROWNHILL GARDEN FURNITURE LTD
U.K. Company Registered No: 05702997
Registered in England & Wales

Registered Address:
Warmerdam Nurseries
Cattlegate Road
Enfield
EN2 9DX

Throughout these Terms, “we”, “us” and “our” refer to Crownhill Garden Furniture Ltd.

2. Website & Product Information

We aim to ensure that product descriptions, specifications and pricing are accurate at the time of publication.

However:

  • Product availability is not guaranteed until dispatch
  • Prices may be corrected in the event of obvious errors
  • Specifications may change as part of ongoing product development
  • Images are provided for guidance. Due to the natural characteristics of outdoor materials, variations in colour, finish, grain and texture may occur. These are inherent features and not considered faults.

All dimensions, weights and capacities are approximate.

3. Orders & Acceptance

When you place an order, you will receive confirmation that it has been received. This does not constitute acceptance.

A legally binding contract is formed only when your order is dispatched or installation is scheduled.

We reserve the right to refuse or cancel any order prior to dispatch, including where pricing or product information errors have occurred.

4. Pricing & Payment

All prices are displayed in GBP and include VAT unless otherwise stated.

Payment is processed securely through Blink at the time your order is placed.

We may carry out fraud prevention and security checks before dispatch or installation.

If we identify a pricing error, we will contact you to confirm whether you wish to proceed at the correct price or cancel for a full refund.

5. Delivery

We deliver most of our products within mainland United Kingdom only, however delivery to Northern Ireland, Scottish Highlands and Islands, Isle of Man, Chanel Islands etc… can be arranged but will carry a surcharge.

If you are shipping to overseas destinations, we may be able to package and deliver your items to a UK mainland shipper on your behalf, please contact us for details.

Delivery timeframes provided are estimates and are not guaranteed.

Many of our products are large, heavy or palletised. It is your responsibility to ensure:

  • Safe and adequate access to your property
  • That a responsible adult is present to accept delivery
  • That goods are inspected upon arrival
  • It is your responsibility to measure your access/area correctly

If delivery cannot be completed due to access restrictions, absence, or incorrect information provided, additional charges may apply for redelivery or storage.

Where goods are left at your request without a signature, responsibility passes to you once delivery is confirmed.

We are not liable for delays caused by third-party carriers or circumstances beyond our reasonable control.

6. Installation Services

Where installation is included or purchased as part of your order, installation will be carried out by Crownhill Garden Furniture Ltd or its appointed representatives.

Installation includes assembly and positioning of the product as agreed at the time of purchase.

Installation does not include groundwork, structural alterations, landscaping, electrical work, or any preparatory works unless expressly agreed in writing.

It is your responsibility to ensure that:

  • The installation area is accessible and clear
  • The ground or base is level, stable and suitable
  • Adequate working space is available
  • Any required permissions (including planning permission where applicable) have been obtained
  • You have measured and prepared your area to our recommended requirements.

We reserve the right to refuse or suspend installation if site conditions are unsafe or unsuitable.

We are not responsible for:

  • Delays caused by adverse weather conditions
  • Damage caused by pre-existing site conditions
  • Issues arising from inadequate foundations or unstable ground

If installation cannot be completed due to site conditions or access issues, additional charges may apply for return visits.

7. Site Conditions & Customer Responsibilities

Many of our products require appropriate foundations or suitable ground conditions.

You are responsible for ensuring that:

  • The surface is level and structurally suitable
  • Underground utilities have been identified prior to installation
  • The installation area complies with local regulations
  • Access routes are clear for delivery and installation equipment

We are not liable for issues arising from inadequate foundations, ground movement, subsidence or site preparation not undertaken by us.

8. Risk & Ownership

Risk in the goods transfers to you upon delivery or completion of installation, whichever occurs later.

Ownership of the goods remains with us until full payment has been received.

9. Changing or Cancelling an Order

If you need to amend or cancel an order, please contact us immediately on 0208 366 0700 or info@crownhillgarden.com.

If goods have not yet been dispatched or installation scheduled, cancellation may be possible without charge.

If goods have been dispatched or installation booked, you may be responsible for the direct cost of recovery, return or cancellation.

10. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods (or from the date of contract for installation services where applicable).

To exercise this right:

  • Notify us in writing within 14 days
  • Return goods unused and in resalable condition
  • Pergolas / Bespoke structures cannot be returned once installed at your location.

You are responsible for return costs unless the goods are faulty.

Refunds will be processed within 14 days of receiving returned goods.

11. Faulty or Damaged Goods

If goods are faulty, not as described, or unfit for purpose, your rights are protected under the Consumer Rights Act 2015.

  • You have 30 days from delivery to reject faulty goods for a refund
  • After 30 days, we may offer repair or replacement
  • If repair or replacement is unsuccessful, you may be entitled to a refund

We may request photographs or video evidence to assess reported issues.

Damage caused by misuse, improper assembly or neglect is not covered.

12. Cookies & Website Tracking

Like most websites, we use cookies and similar technologies to ensure the website functions properly and to enhance your browsing experience.

For full details of how we use cookies and process personal data, please refer to our Privacy & Cookie Policy.

13. Limitation of Liability

Nothing in these Terms limits or excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability which cannot lawfully be excluded

We are not liable for indirect or consequential loss.

Our total liability shall not exceed the total purchase price paid.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Complaints

If you are dissatisfied with any aspect of our service, please contact us:

Email: info@crownhillgarden.com
Telephone: 0208 366 0700
Address: Warmerdam Nurseries, Cattlegate Road, Enfield EN2 9DX

We aim to acknowledge complaints within three working days and resolve matters as quickly as reasonably possible.

16. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website.