Privacy & Cookie Policy

Last updated: 21/02/2026

This Privacy & Cookie Policy explains how CROWNHILL GARDEN FURNITURE LTD (Company No. 05702997) collects, uses and protects your personal data when you use crownhillgarden.com.

1. Who We Are

CROWNHILL GARDEN FURNITURE LTD
Company No: 05702997
Registered in England & Wales

Registered Office:
Warmerdam Nurseries
Cattlegate Road
Enfield
EN2 9DX

Email: info@crownhillgarden.com
Telephone: 0208 366 0700

We are the data controller responsible for your personal data.

PART 1 – PRIVACY POLICY

2. What Personal Data We Collect

We may collect the following information:

When you place an order:

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order details

When you contact us:

  • Name
  • Email address
  • Phone number
  • Correspondence details

When you browse our website:

  • IP address
  • Device information
  • Browser type
  • Pages visited
  • Usage behaviour
  • Payment details are processed securely via Blink. We do not store full card details.

3. How We Collect Your Data

We collect data when you:

  • Place an order
  • Contact us
  • Subscribe to marketing emails
  • Browse our website (via cookies)

4. How We Use Your Data

We use your data to:

  • Process and fulfil orders
  • Deliver goods and installation services
  • Communicate about your purchase
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (where consent has been given)

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Contractual necessity
To process and deliver your order.

Legal obligation
For accounting, tax and regulatory compliance.

Legitimate interest
To operate and improve our business.

Consent
For marketing communications and non-essential cookies.

6. Sharing Your Data

We may share your data with trusted third parties where necessary to operate our business and fulfil your order, including:

  • Blink (secure payment processing)
  • Delivery partners
  • Installation teams (where applicable)
  • Klaviyo (email marketing services)
  • Google Analytics (GA4)

We will only share personal data where it is necessary and proportionate to do so.

We will never sell your personal data.

We may also disclose information where required to comply with legal obligations.

7. Data Retention

We retain personal data only for as long as necessary:

  • Order and accounting records: typically 6 years (legal requirement)
  • Marketing data: until you withdraw consent
  • Website analytics data: in accordance with GA4 retention settings

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Restrict processing
  • Object to processing
  • Withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://ico.org.uk

9. Marketing Communications

If you opt in to receive marketing emails, we may send you updates, offers and product information.

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

PART 2 – COOKIE POLICY

10. What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us operate the site effectively and understand how it is used.

11. Why We Use Cookies

We use cookies to:

  • Enable basket and checkout functionality
  • Maintain session security
  • Improve website performance
  • Analyse visitor behaviour
  • Support marketing communications (with consent)

12. Types of Cookies We Use

Strictly Necessary Cookies

These are essential for website operation and do not require consent.

They enable:

  • Shopping basket functionality
  • Secure checkout
  • Fraud prevention

Performance & Analytics Cookies

We use Google Analytics (GA4) to collect aggregated information about website usage.

These cookies help us improve the performance and usability of our website.

They are only activated with your consent.

Marketing Cookies

We use Klaviyo to support email marketing and measure engagement with communications.

These cookies may track interactions with marketing emails and website visits linked to campaigns.

They are only activated with your consent.

Payment Processing Cookies

Certain cookies are used by Blink to enable secure transaction processing.

These are necessary cookies.

13. Managing Cookies

When you first visit our website, you will be presented with a cookie consent banner.

You may:

  • Accept all cookies
  • Reject non-essential cookies
  • Customise your preferences

You may withdraw or adjust your consent at any time via our cookie settings tool.

You can also manage cookies through your browser settings.

Disabling essential cookies may affect website functionality.

14. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time.

The latest version will always be available on our website.