Installation is available on selected products and carried out by our experienced team. Once your order is placed, we’ll be in touch to arrange a convenient date and confirm any site requirements in advance.

Installation is completed with care and attention to detail, ensuring everything is set up correctly and ready to use. Charges for installation are confirmed after purchase and are payable on completion.

Delivery is free to most UK mainland addresses and typically completed within 7–14 working days, depending on the product. We will contact you in advance to confirm a suitable delivery date and provide a 48-hour notice prior to arrival. Please ensure access to your property is suitable for the items ordered. Most of our complete patio sets include ‘Free’ UK Delivery. This is for ‘Most UK Mainland’ addresses. Some postcodes (Scotland, Northern Ireland, Isle of Wight etc…) usually incur a Surcharge, in this case please call our sales line on 0208 366 0700 with your post code and they will check before you place an order.

If you need to return an item, you have 14 days from delivery to notify us. Items must be unused and in their original packaging. Once received and inspected, a refund will be processed, less any applicable collection costs. Custom or made-to-order items may not be eligible for return.